FAQs

General & Overall System Related

What is Flex®?

Connectrac Flex is a floor-based power and data distribution system that allows users to quickly add connectivity or change power locations in a snap. Flex features a low-profile raceway that is available with two installation options – under carpet tile and on top of any flooring surface. 

What is the difference between Flex and Connectrac’s Express Kits?

The Connectrac Express Kits and Flex raceway system are two innovative products that seamlessly manage both power and data cables. Our Express Kits are single-box kits that are ideal for applications that need a stocked, grab-and-go power/data solution with a single circuit. Flex is a more customized 4-circuit system that features movable power and expandable data capacity. 

How is Flex different from Connectrac’s classic product?

Flex features modular, pre-wired raceway components that support movable power, which is a huge upgrade from our classic product’s static power receptacles. This improved product is also now capable of supporting 4 power circuits completely hidden under the carpet tile. 

Can Flex support power only or data as well?

The Flex raceway system accommodates a 4-circuit power system. Data can easily be added in whatever quantity necessary. 

Are the power and data devices different for the two Flex installation options?

The only difference between Flex installed under carpet tile vs. on top of the flooring surface is the height of the Top Covers and the type of Transition Ramps used. All other Flex raceway components and accessories, including power and data devices, are exactly the same. 

Will the Flex raceway or ramps make my furniture uneven?

Virtually all furniture comes with leveling glides that help with any height adjustments needed. Flex raceways are very low profile, and the ramps have a subtle transition. The maximum furniture height adjustment that might be required is approximately ½”. 

Does Flex offer any color options?

All Flex power devices, data devices, and accessories are Dark Gray, and with the Flex under-carpet system, everything else is completely hidden. The Flex on-floor system has a visible raceway on top of the flooring surface that is available in a standard Silver finish or an optional Dark Gray finish for an extra charge. 

How are power and data devices spaced along a Flex raceway?

Power devices can be spaced at any 6” increment greater than 2’ on-center using any combination of standard Powertrac lengths (2’, 3’, 4’, 5’, 6’) and 6” Powertrac Extenders. Please contact our Design Team for help creating an optimal layout for your project. 

What is the overall height of the Flex raceway?

The Flex system installed under carpet tile has an overall raceway height of 0.66”, while the system installed on top of the flooring surface has an overall raceway height of 0.81”. 

Are there any length limitations for the Flex raceway?

Flex raceways can be up to 75’ as measured from the Entrance Fitting at the base of a wall or column to the end of the raceway on the floor. 

Is Flex ADA compliant?

All Flex ramp components are ADA compliant. It is also important to keep in mind that Flex devices should never be installed in a walking path. Please contact our Design Team for help creating an optimal layout for your project. 

What is the static load rating of the Flex raceway?

The Flex raceway is designed to withstand 250 lb. individual point loads or a 4-point load of 1,000 lbs. 

How does the Flex raceway stand up to carpet cleaning or mopping?

All of our Top Cover and ramp components, including our MDF Transition Ramps, are moisture resistant and can stand up to any amount of cleaning and carpet scrubbing. 

Is Flex allowed in Chicago and New York?

Flex devices are approved for use in Chicago and New York City. 

Is Flex environmentally sustainable?

While many of Flex’s components include recycled content, Flex’s main sustainability contribution is how it minimizes the life-cycle impact of a building by providing future flexibility for any space. In addition to featuring movable power and easy data access, Flex is also easy to completely uninstall and reinstall elsewhere when needed. This encourages adaptive reuse by allowing ever-changing power and data needs to be accommodated without risking future damage to an existing building. 

Does Connectrac offer a CEU course for Flex?

We have AIA & IDCEC approved CEUs available that discuss how power and data challenges for agile spaces can be solved with revolutionary technology like Flex. To see if a CEU presentation can be scheduled at your location, please email us at info@connectrac.com.

What is the warranty policy for Connectrac product?

For full product warranty information, view our Terms & Conditions.

Electrical

Is Flex UL listed?

Yes, Flex is tested to UL 111 standards and listed for both the US and Canada (UL and cULus). 

Is the Flex system grounded?

All Flex electrical systems are self-contained and completely grounded assemblies. Electrical contractors should always install Flex in compliance with the NEC and any applicable local codes. 

How many circuits does Flex support?

The Flex system supports a 7-wire, 4-circuit system. 

Why does the Flex® Power System have 7 wires instead of 8?

Because Flex was designed for the future!

  • Both the NEC and UL require only one earth ground per raceway.
    • Per these standards the ground provided in the Flex Raceway System is sized to accommodate the circuit with the highest current (20A / 12 AWG).
    • Relevant NEC sections include 215.6, 250.32, 250.121, and 250.122. All Flex electrical components are tested to UL 111, which describes specific ground fault and short circuit tests to confirm the ground is sufficiently sized throughout.

See Connecting a Flex Hardwire Device (Wiring Details) document for more info.

Can the wiring be customized?

Flex raceways consist of a pre-wired, 4-circuit system. While the wiring can’t be customized, we offer a variety of interchangeable power devices that connect to one or more of these circuits and can be hot-swapped when desired, offering infinite flexibility in infinite combinations. 

What is the gauge of wire on the Flex 4-circuit power system?

All wired components that make up the Flex raceway utilize 12 AWG conductors. 

What power device options does the Flex system have?

The Flex system currently offers 3 power devices: 

  • Receptacle Device – quad device available in various 4-circuit options 
  • Hardwire Device – 4-circuit monument that connects to most furniture base feeds 
  • Hubcap – creates a walkable surface and makes power easily accessible for future needs 

How do I switch out the power devices?

All of our power devices are interchangeable and can be hot-swapped when desired with a screwdriver. Simply unscrew the screws, detach the device, and snap on any of our available power devices. 

Are only standard NEMA 5-20R Receptacle Devices available?

Yes. 

Does the Flex system have controlled Receptacle Devices?

In compliance with California Title 24, ASHRAE 90.1, and other regulations, Flex offers split-circuit Receptacle Devices with the word “Controlled” stamped on the appropriate outlets. Half of these receptacles can be controlled by a sensor, timer, or other device as required. 

Do you have plug-controlled (Title 24 / ASHRAE 90.1) Receptacle Devices?

Yes, see the document below for these product details and part numbers.

Flex Plug-Controlled Receptacle Devices – Title 24

Can you install more than one Hardwire Device in a Flex raceway?

Yes, you can install a Hardwire Device at any Power Hub or Power End Hub location. 

What circuiting options are available for power devices?

Receptacle Devices are available in the following single- or split-circuit options: 1111, 2222, 3333, 4444, 1122, 1144, and 3344 (controlled receptacles available for split-circuit options). A 4-circuit Hardwire Device is also available to connect to most furniture base feeds or other similar application. 

Does the Flex system meet scrubwater testing requirements?

The Flex raceway system is engineered to meet the various UL standards referenced in UL 111 for multioutlet assemblies, which do include scrubwater test requirements. 

Data/Low Voltage

Can I run data next to power in the Flex raceway?

Yes, the pre-wired Flex raceway inherently provides separation and shielding between the power and data cables. 

What different types of data cables can be used with Flex?

Flex raceways accommodate any type of standard low-voltage cabling, such as Cat 6, Cat 6A, HDMI, fiber-optic, etc. These cables can be easily changed or upgraded simply by lifting off the raceway Top Cover to access the cabling pathway. 

How many data cables can fit inside a Flex raceway?

Our Flex raceway system comes in different sizes to accommodate a wide range of data needs. The smallest Flex raceway footprint typically holds up to 4 cables (Cat 6, HDMI, etc.) for our system installed under carpet tile and up to 6 cables for our system installed on top of the flooring surface.

For additional data capacity, Data Channels (for data cabling only) can be ganged alongside the main raceway. A huge advantage of the Flex system is that as many Data Channels as you need can be added. Each Data Channel typically holds up to 10 cables for our system installed under carpet tile and up to 18 cables for our system installed on top of the flooring surface. 

What data device options does the Flex system have?

The Flex system currently offers 3 data devices: 

  • Data Device – fits up to 8 low-voltage keystone modules 
  • A/V Device – holds any standard double-gang faceplate 
  • Grommet – allows cables to enter/exit raceway 

How are the data devices fastened to the raceway?

All of our data devices snap tightly into either a Powertrac or Data Channel and come with screws that can be used to additionally secure the device. 

How many cables can terminate in a Data Device?

Each Data Device can accommodate up to 8 standard RJ45 keystone jacks or other keystone modules (e.g. HDMI). Flex also offers a Grommet option that allows cables to exit the raceway and be pulled up into a table, lectern, etc. 

Installation

Where can I find installation instructions for Flex?

Installation instructions are sent with every order and are also available here. Please contact our Design Team to help you with any installation questions. 

How much time does it take to install the Flex raceway?

It takes approximately 15-20 minutes per linear foot to install Flex. This means that a complete 8’ raceway system can be fully installed – and powered up – in less than 3 hours. 

Who typically installs Flex?

The connection of the Entrance Fitting’s pre-wired conduit to the building mains power requires a licensed electrical contractor. The rest of the Flex raceway components can be installed by a facilities team, general contractor, furniture installer, electrical contractor, or flooring contractor. 

Can Flex be installed with any type of flooring?

Yes! Flex is available with two installation options – under carpet and on floor. Our hidden under-carpet system works best under carpet tile, while our visible on-floor system works great on top of any flooring surface. 

Can Flex be installed under broadloom carpet?

Our under-carpet system should only be installed under carpet tiles, but our on-floor system would work great on top of broadloom carpet. 

How is Flex attached to the floor?

Most Flex raceway components are screwed to a concrete slab using concrete screw fasteners. However, if your system is installed under carpet tile, the MDF Transition Ramps are attached with pin-anchors per the installation instructions. Construction adhesive can be used for positioning. 

What adhesive does Connectrac recommend I use when installing the MDF Transition Ramps?

We recommend using Liquid Nails Heavy Duty Construction Adhesive or equivalent. 

Can the Flex raceway components be field cut?

Powertracs and Power Hubs are pre-wired at set lengths and cannot be cut. However, all Data Channels, Top Covers, and Transition Ramps can be cut to size in the field. 

Can I relocate my Flex install in the future?

Yes! One of the greatest benefits of the Flex system is that it can easily be moved and adapted as needed. Any changes to the wiring connection at the Entrance Fitting will require a licensed electrician, and if your system is installed under carpet tile, the glued-down MDF Transition Ramps will need to be replaced. However, all other raceway components can simply be unscrewed and relocated. 

What part of the construction timeline is it best to install Flex?

Flex would ideally be installed during the electrical rough-in phase, before carpet tiling. That said, Flex can easily be integrated at any point during the construction timeline for both retrofit or new construction projects. 

Can I install Flex after my flooring is installed?

Yes, Flex can be installed at any point during your project. 

Can Flex be installed during normal operating hours?

Yes! One of the many great things about Flex is that the installation can easily be made in a quick and hassle-free way that is nondisruptive to building occupants. 

Can additional Flex Powertracs and Power Hubs be added to a Flex raceway later on?

Yes, the entire Flex system is very flexible and adaptable. You can easily extend the length of any Flex raceway by adding additional Powertracs and Power Hubs. 

How does Flex transition at the wall?

The Flex system starts every raceway with an Entrance Fitting at the wall. This quick connector powers the entire Flex raceway by converting the building mains power to the Flex 4-circuit power system. After the Entrance Fitting is installed, it is connected to a Powertrac to begin the Flex raceway run. 

  • An In-Wall Entrance Fitting is used when power/data cabling is running INSIDE the wall. It is mounted to the base of the wall inside the wall cavity and comes attached to a flexible steel conduit that is pre-wired. This pre-wired conduit runs up inside the wall cavity to connect to a junction box.
  • A Surface-Mounted Entrance Fitting is used when power/data cabling is running OUTSIDE the wall. It is mounted to the base of the wall and comes attached to a flexible steel conduit that is pre-wired. This pre-wired conduit runs up the wall in the included Walltrac to connect to a junction box. 

Can I connect to my existing wall outlet box?

Yes, we have a 3’ Surface-Mounted Entrance Fitting available to connect your Flex raceway to an existing wall outlet box. 

Design/Specification

How do I specify Flex?

We have Flex spec guides available here, or you can build your Flex raceway system using our online configurator. You can also contact our Design Team to help you specify the best Flex solution for your project. 

How much is Flex?

Pricing for the Flex raceway system varies depending on which components you select. Please contact our Design Team to help you specify the best Flex solution for your project. 

Is there a local rep in my area?

Connectrac as a brand of Legrand has Regional Managers who are product specialists in every region; there is also a Legrand team that specializes in the electrical channel. For more information, please contact us.

Are proposal drawings and bid proposals available for Flex projects?

Yes, please contact our Design Team, and they will be happy to assist on your project. 

What do I need to provide to get a Flex system layout?

Please provide our Design Team with either an AutoCAD (.dwg) or a scaled PDF (.pdf) of all of the power and data requirements needed for your space, making sure to be as specific as possible. 

Are there building information models (BIMs) available?

We do not have BIMs available at this time.